FAQs

❓ Frequently Asked Questions (FAQs)

📦 When will I receive my order?

Orders are processed within 1–3 business days.

Estimated delivery times vary by location:

• Germany: 5–8 business days

• EU countries: 7–14 business days

• USA/Canada: 10–20 business days

• International: 10–25 business days

You'll receive a shipping confirmation email with a tracking link once your order has been dispatched.

🚚 Do you ship internationally?

Yes! We ship to most countries worldwide. If your country isn't available at checkout, please contact us at support@ditalya.com.

💸 How much is shipping?

Shipping costs are calculated at checkout based on your location and the total weight of your order.

We also offer free shipping promotions from time to time — check the banner or cart page for details.

🔁 Can I return my order?

Yes, you may return your item within 14 days of receiving it, as long as it is unused and in its original condition.

Please visit our Return Policy for full details.

💳 What payment methods do you accept?

We accept the following secure payment methods:

• Credit & Debit Cards (Visa, Mastercard, etc.)

• PayPal

• Klarna (Pay Later) – where available

• Shopify Payments

All payments are processed securely via encrypted SSL.

🛠 What should I do if I receive a damaged or wrong item?

We’re very sorry! Please email us at support@ditalya.com with:

• Your order number

• Photos of the damaged or incorrect item

We’ll resolve the issue as quickly as possible.

📬 I entered the wrong shipping address. What can I do?

If you made a mistake in the shipping address, please email us within 24 hours of placing your order. After that, we may not be able to change it before it ships.

🧾 Will I receive an invoice?

Yes, your invoice will be emailed to you once the order is confirmed. If you need a VAT invoice, please contact us.

❓ Still have questions?

Feel free to reach out to us anytime at support@ditalya.com — we’re happy to help!